Electronic Software Delivery: Advanced Topics

Restricting Access to Files and Download Packages

Access to individual download packages or files can be controlled by customer account. Using the Producer Portal, producers can create allowed lists or non-allowed lists of the accounts permitted to see a download package or a file in the End-User Portal. For more information, see Restricting a Download Package and Restricting a File in the Packaging Products section.

Visibility of Download Packages for Maintenance Customers

Visibility of download packages is dependent on the Maintenance Line Item expiration date. If there is no maintenance plan, the visibility is based on the expiration date of the line item. If there is a maintenance plan, the visibility is based on the expiration of the maintenance line item. The following table illustrates what is visible based on the maintenance plan in effect. The assumed current date is 1 July 2016.

Customer Name	Line Item Expiration	Maintenance Line Item Expiration	Visibility of Base Download Package	Visibility of Maintenance Download Package
Acme	Perpetual	NA	Yes	Yes
Blandit	January 2018	January 2018	Yes until January 2018	Yes until January 2018
Convallis	Perpetual	Expired	Yes, if the effective date of the base download package was before the maintenance expiration date	Yes, if the effective date of the maintenance download package was before the maintenance expiration date
Dapibus	November 2017	April 2016 February 2017 January 2018	Yes until January 2018	Yes until January 2018
Euismod	May 2019	January 2018	Yes until May 2019	Yes until May 2019

Sending Email Notifications for Files and Download Packages

In the Producer Portal, producers can send email messages to end-users entitled to a file or a download package. Instructions for sending email notifications are in the sections Managing Download Packages and Managing Download Files.

Order Media Requests and Physical Distribution

For producers who want their end users to be able to request download files on physical media, the End-User Portal includes an Order Media control. Configuring the End-User Portal to handle these request requires some configuration in the Producer Portal. For more information, see About Physical Distribution and Order Media Requests in the section Packaging Products.

Making File Aliases

Aliasing a file creates a duplicate of an existing file that points to the same file image but can be managed separately. File aliases allow you to avoid uploading multiple copies of the same file image. See About Aliases in the section Packaging Products for more information about file aliases.

Export Compliance

Producers must specify export compliance settings that define how download delivery is controlled internationally. Export compliance settings are part of a download package. To learn more about export compliance settings, see About Export Compliance in the section Packaging Products.

Enabling Channel Partners to Download Files

A producer can enable a channel partner to download files, on behalf of end users, for product demonstration and support purposes.

After the product is deployed and associated with a download package, the producer creates the channel partner user, creates an entitlement line item for the product for the channel partner user’s account, and assigns an end customer user account to the entitlement.

Important:This option is limited to entitlements with end customer and channel partner user accounts. It does not work for entitlements with only channel partner users.

The channel partner user logs in to the FlexNet Operations End-User Portal with the line item’s activation ID, navigates to the List Entitlements page, and locates the entitlement in the table. From there, the file can be downloaded using the standard download procedure.