Prevent Blocking of Email Sent by FlexNet Operations

Note: This functionality is applicable only to FlexNet Operations deployments in the Revenera-hosted Data Center.

By default, automatically generated email messages are sent directly from the FlexNet Operations email server, with the sender identified as belonging to the flexnetoperations.com domain and having an email alias specific to your organization (for example, abc@flexnetoperations.com).

The following shows an excerpt from an example email template in FlexNet Operations:

View Email Template page with email address of the flexnetoperations.com domain

However, you might prefer that FlexNet Operations send these emails of behalf of your own email server. If you attempt to simply update the email template to specify your email server address as the sender (the From value), the resulting emails can be blocked by the recipient because the From address appears to be masking the originating sender—in this case, FlexNet Operations. To avoid rejected emails, the domain to which your email server belongs must recognize the domain of the FlexNet Operations email server as authorized to send mail on your behalf.

The next sections describe how to authorize and configure FlexNet Operations so that it can successfully send emails on behalf of your email server:

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Authorizing FlexNet Operations to Send Email on Behalf of the Your Email Server

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Configuring the Email Template