Creating a File Notification

You can create an email notification for customers of one or more files on the Create Update Notification Email by File page. There, you can enter the file IDs of the files, directly, or search for files to which the email pertains.

Important:If FlexNet Operations is running in an Amazon Web Services (AWS) environment, FlexNet Operations can only send emails to addresses and domains that have been verified by AWS beforehand. For more information and procedural information, see section Verifying Email Addresses and Domains (AWS Only).

To send a file notification email

1.

Click Administer > Send File Notification. This link opens the Create Update Notification Email by File page.

2.

Identify the files for which you want to send an email. Choose whether to enter file IDs or to search for files:

•

Enter file IDs when you already know their file IDs or system file IDs.

a.

In the File IDs field, type the file IDs as a comma-separated list or enter them one per line. Note: If you enter system file IDs, remember to select the Use System IDs check box.

b.

Click Create Notification.

•

Search for files by entering search criteria if you do not know the IDs of the files.

a.

Type your search criteria into the file search fields.

b.

Click Submit. The Producer Portal shows a list of files that match your criteria.

c.

Select files and click Create.

The Producer Portal shows the Distribution List Options and Choose an Email Template settings.

3.

Set Distribution List Options for the email message.

Setting	Description
Effective Date	The first date (inclusive) that this entitlement is available to the end user.
Include Expired Entitlements	Determines whether or not to include expired entitlements in the distribution list. By default, only users with active entitlements are included in the distribution list.
Downloaded Status	Identifies the accounts and users (members) who are to receive the notification based upon whether or not the file on which the notification is based has been downloaded. Choose from • All Members to deliver the notification regardless of whether or not the file has been downloaded. • Members with Download Activity to deliver the notification only to users who have downloaded the file. • Accounts with Download Activity to deliver the notification only to users in an account that has downloaded the file.
Exclude Email Filters	Allows you to identify specific email addresses or email address ranges to exclude from the distribution list. For a single address, type the address in the space provided. For multiple addresses, add a comma-separated list of email addresses in the space provided. Use an asterisk as a wildcard to exclude ranges of email addresses. For example, *@somedomain.com, *.edu.
Limit to Countries	Restricts the delivery of notifications to countries identified by their two-character country code. Use a comma-separated list of country codes to permit delivery to multiple countries. For example, specifying US,FR permits notification delivery to users in the United States and France. When no country codes are specified, FlexNet Operations places no notification delivery restrictions based on the recipient’s country.
Send Separate Email for Each File	Determines whether to send a single message for all files (when multiple files have been selected) or to send a separate message for each file.
Send Email Immediately	Determines whether the message is sent as soon as it is created or sent later. If you select this check box, the Producer Portal sends the message as soon as you click Create on this page. Do not use this option if you want to modify the message before it is sent.

4.

Choose an Email Template variation for this message.

File notification messages use the Update Notification Email template. Select any active variation of that template for the file notification message.

Note:For localized email template variations, if either the Text and HTML Content fields or the Subject field is left blank, the default locale (US English) variation will be used when sending emails. If the Subject, Text, or HTML content fields are not empty, then the localized template variation will be used.

Tip:You can manage your email templates in the Producer Portal. For more information about email templates, see Managing Email Templates.

5.

Click Create. The Producer Portal creates the email message for the files you specified, uses the settings you provided, and shows the View Email page.

6.

On the View Email page, click Edit > Send Email. The Producer Portal opens the Send Email page.

7.

On the Send Email page, choose to send the email or schedule its delivery.

•

To send immediately, click Send.

•

To schedule delivery for a later date,

a.

Click Queue to be sent at.

b.

Set the Send Date.

c.

Specify the Send Time (24-hour format).

d.

Click Send.

The Producer Portal sends the email notification.

See Also

Creating a Download Package Notification