Changing the State of a Line Item

You can change the state of entitlement line items and maintenance line items on an existing entitlement’s Create an Entitlement page. (In the Entitle Customers view, click on an entitlement ID to see that entitlement’s Create an Entitlement page.)

There are five possible states for a line item:

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Draft: An entitlement line item is created and can be edited in the draft state.

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Deployed: An entitlement line item must be deployed to be activated. Deploying a draft line item allows it to be activated, upgraded, upsold, or renewed.

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Inactive: Existing fulfillments against an inactive entitlement line item cannot be returned, repaired, or rehosted. Inactive line items can be changed back to a deployed state as necessary.

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Test: Test entitlement line items can be defined for draft products and license models. This helps the producer ensure that products and license models are defined correctly.

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Obsolete: An entitlement line item can be made obsolete if it is no longer required, or it was created and deployed in error. An obsolete entitlement line item cannot be fulfilled. Fulfillments of an obsolete entitlement line item cannot be rehosted. The obsolete state is permanent, but the inactive state is not. After you make a line item obsolete, you cannot change it back to a deployed state.

Note:An entitlement that has been activated on a device can have its state changed to Inactive or Obsolete only if the configuration option Allow used entitlement/line item state change to Inactive or Obsolete is selected.

When this configuration option is selected, an entitlement or line item that has been activated on a device can still be used until the license expires, even if the entitlement or line item has been deactivated or made obsolete.

For more information, see General Options in Configuring System Settings.

To change the state of one or more entitlements

On the Create an Entitlement page, click the tab for the type of line items you want to change.

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For entitlement line items, click the Line Items tab (default).

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For maintenance line items, click the Maintenance Line Items tab.

Click check boxes to select line items.

Click Change State, and then click the state you want to assign to the selected line items.

Click OK to confirm the state change.