Short Code Return
Trusted returns are normally done programmatically as transactions between a client or server activation utility and the FlexNet Operations server. The activation utility generates a request that is submitted programmatically and the FlexNet Operations server generates a response that is used to complete the return.
However, some customer environments do not support communication with the FlexNet Operations server. If the publisher created a short code ASR that was packaged with the software, whether the license was activated with short code or programmatically, it can be repaired using a short code.
A FlexNet Publisher Licensing Toolkit activation utility, running on the machine from which the license is to be returned, uses the short code ASR to generate a short request code.
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The short request code is sent to the publisher, who loads it into FlexNet Operations to generate a short response code. |
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The response code is saved to a file and sent to the customer, who uses the FlexNet Publisher Licensing Toolkit activation utility to process the response and return the license. |
To allow a customer to return a license with a short response code
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1.
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The customer’s license must have been activated with a short code ASR, the short code ASR must have been packaged with the product, and the activation utility must be able to generate a short code return request and process a short code return response. The license to be returned may have been originally activated online or with a short code request. |
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2.
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Instruct the customer to use the FlexNet Publisher Licensing Toolkit activation utility, which you provide, to generate a short code return request using the short code ASR file. |
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3.
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Receive the generated short code from the customer, along with the activation ID (or web register key) used to activate the original license. |
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4.
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Click Licenses > Short Code Return. |
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5.
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Enter values in the following fields. |
Short Code Return Fields
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Short Request Code
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Short code return request generated by the FlexNet Publisher Licensing Toolkit activation utility and sent by the customer.
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Activation ID
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Activation ID or a Web register key associated with the short code ASR’s bulk entitlement.
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Reason for Return
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Reason for the short code return, if any: REHOST, UPGRADE, UPSELL, UPGRADE, RENEW.
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