About Users

A user can belong to one of four types. On the Manage Users page, each of these types has a tab as described below.

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Customer Users – End users of a producer’s software or device.

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Producer Users – Software producer or intelligent device manufacturer users.

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Partner Users – Distribution partner users like wholesalers, distributors, resellers, and retailers.

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Self Registered Users – Users who self-register by logging in to the End-User Portal with an entitlement ID or activation ID and set up their own user account. Optionally, users can select to be associated with an existing Self-Registered account by providing the account ID upon self-registration, instead of creating a new account.

To log in to FlexNet Operations, a user must provide a user name and password. Revenera creates the initial user account for a producer’s FlexNet Operations system administrator. Then that system administrator creates any additional users required for the producer’s account and for the producer’s customers (end users).

Beyond the ability to simply log in, the activities a user can perform are based on the permissions that user has been granted. However, permissions are not assigned to users directly. Instead, permissions are grouped into roles and FlexNet Operations users are assigned one or more roles. FlexNet Operations users belong to either a producer account or a customer account. Users who self-register through the End-User Portal belong to the accounts for Portal Accounts. If a self-registered user supplies a company name while registering, a new account is created for the new company name and the user assigned to it.

Some user names are intended to be shared logins. A shared login is intended as a proxy user, not as a user that logs in directly. For example, when any customer logs in to the End-User Portal with an activation ID, a shared login, portaluser, logs in on behalf of the customer. Shared logins are indicated on the Users page with an icon. They do not appear in the Logged-In Users page, their last login date is not recorded, nor are they deactivated automatically after a number of bad logins. The profile of a shared login cannot be edited.

Both shared and non-shared users can log in to FlexNet Operations from multiple browsers simultaneously.